Privacy Policy

Effective Date: April 1, 2026

Fixios (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Account login details

Profile Information

  • Trade category and services offered
  • Business details
  • Service areas and availability

Payment Information

  • Payment details (processed securely through third-party providers)
  • Transaction history

Usage Data

  • IP address
  • Device and browser information
  • Pages visited and interactions on the platform

Uploaded Documents

  • Tradesperson credentials (licenses, certifications, etc.)

2. How We Use Your Information

We use your information to:

  • Create and manage user accounts
  • Connect customers with tradespeople
  • Process bookings and payments
  • Facilitate communication between users
  • Verify tradesperson credentials
  • Improve platform functionality and user experience
  • Detect fraud and ensure platform security

3. Sharing of Information

We may share information:

Between Users

  • Customers and tradespeople may see limited profile information necessary to complete services

With Service Providers

  • Payment processors
  • Hosting and infrastructure providers
  • Analytics services

Legal Requirements

  • When required by law or to protect rights, safety, or property

We do NOT sell your personal information.

4. Data Storage & Security

We take reasonable measures to protect your data, including:

  • Secure servers and encryption
  • Restricted access to sensitive information
  • Use of trusted third-party services

However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes

You may request deletion of your account, subject to legal and operational requirements.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Withdraw consent

To exercise these rights, contact us at: fixios@gmail.com

7. Cookies & Tracking

Fixios may use cookies and similar technologies to:

  • Improve user experience
  • Analyze platform usage
  • Remember user preferences

You can adjust your browser settings to manage cookies.

8. Third-Party Services

Fixios may use third-party services (e.g., payment processors, hosting platforms). These services have their own privacy policies, and we are not responsible for their practices.

9. Children's Privacy

Fixios is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the platform means you accept the updated policy.

11. Contact

For questions about this Privacy Policy, contact: fixios@gmail.com